Originally Posted by
restlessinRNO
Shocking! So after the “UA” rep assisted the 3 or 4 GS members in the lounge, are you saying she was too busy to assist the 1K members (and then the Platinum, …) or just refused to do so? I note you were on a full fare $7k ticket. So UA is saying folks like you “are on your own” in IRROPs! Sad. 🙁
She point blank asked me if I was GS -- I said no I'm 1k and she ignored me after that -- I was truly shocked but in her defense she was the "GS" agent with the scarf - I was humbled....
Originally Posted by
jsloan
Wait, you got called to the lobby of the lounge for an update? And then you didn't get helped? Why not then go to the gate?
What does "could never get a human" mean? You were put on hold? FWIW, I generally find late night to be the absolute best time to call the 1K line, with rarely any wait at all.
If you'd posted a message to the board earlier, you'd probably have had five suggestions for alternative routes with available space.
Maybe it's different in the rarified world of GS, but for most of us, UA is primarily a self-service airline. Maybe you would still have been in Europe but I don't think I would have been, because I'd have found available space and suggested it to the 1K agent and/or the gate agent. I'm not sure why your first phone call failed, but 30-minute waits are uncommon for 1Ks -- maybe the caller recognition system didn't work.
I love this board -- but posting a call for help at 2am US EST time I would not expect much response lol.... As an experienced traveler I know how to do things -- like getting to the D terminal and clearing security because I'm flying to the UK -- my wife -- and 99% of travelers -- not so much.... The team here at FT are the best of the best -- the top 1% -- but they also need sleep lol...