Originally Posted by
bmwe92fan
During thins time in the Swiss E lounge their were multiple announcements for pax to come to the lobby for an update -- each time I went to the lobby and the "UA" rep asked if I was GS -- I had to say no since I was temporarily 1k and I'm an honest person -- so she wouldn't even talk to me -- and this happened twice!
Wait, you got called to the lobby of the lounge for an update? And then you didn't get helped? Why not then go to the gate?
Originally Posted by
bmwe92fan
Much more humbling was trying to get some help as a 1k! I tried to call the 1k line -- but it was 4am US time and could never get a human
What does "could never get a human" mean? You were put on hold? FWIW, I generally find late night to be the absolute best time to call the 1K line, with rarely any wait at all.
Originally Posted by
bmwe92fan
I'm sorry if I've ever said anything negative about someone's 1K / lower experience on UA here -- today was a huge wake up call and I've never felt so worthless to UA as I did today -- if someone hadn't taken pity on me I'd still be in Europe tonight -- very humbled -- and very angry....
If you'd posted a message to the board earlier, you'd probably have had five suggestions for alternative routes with available space.
Maybe it's different in the rarified world of GS, but for most of us, UA is primarily a self-service airline. Maybe you would still have been in Europe but I don't think I would have been, because I'd have found available space and suggested it to the 1K agent and/or the gate agent. I'm not sure why your first phone call failed, but 30-minute waits are uncommon for 1Ks -- maybe the caller recognition system didn't work.