Originally Posted by globalwanderer84

Kinda loving this thread - airlines are damned either way. Pax are pi$$ed when they miss their connections and then also when the airline is trying to proactively protect pax's travel, they are hauled over the coals either way.
Airline ops are complex. There are many moving parts. Things change constantly. In this case, when the original alleged offload was actioned, there could have been multiple other delayed flights/pax that, unfortunately, were prioritised over the OP. Then in the intervening minutes and hours, something else shifted. That's why the OP flight was held and more people boarded after him. His/her flight was originally the impacted one, but then things change, as airline ops do, and they were reprioritised. Chances are if OP went to the transfer desk as instructed, OP would have been directed back to the gate and all will have been right in the world from their perspective. QRs app and website is rubbish, most booking changes don't get reflected when the change occurs in transit.

I used to work for QR in their IOC, they become an absolute mess when multiple flights get delayed. Right hand doesn't know what the left is doing and certainly the IOC doesn't know what the airport teams are doing.

But OP was not deceived. OP was caught up in the usual internal communications failure that occurs with every QR disruption.