Originally Posted by
Marriott Bonvoy Lurker II
Dear upsidedown,
We are sorry for the inconvenience. If an Elite Member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the Participating Property, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.
Can you explain why this is as I hate this rule? It's like a built exception for the property who already is not following the rules. I myself am lifetime Plat, know the rules but even myself can't always take the time to file a report / complaint while still at the hotel (or not yet checked out). Especially on one night stays where I don't have a lot of time, chasing down a hotel that is breaking the rules is not usually high on my list vs my meeting, visiting a customer, sleep and then probably catching an early morning flight.
Can you elaborate why this can't be done post stay? I'm guessing so that it gives the property time to remedy the problem whilst I'm still there right?