Since I got no new benefits added to my account I'm taking it a step further. They threw away my saved tier credits and I think it's unfair I don't get added upgrade vouchers but just an extension of my tier.

Dear AerClub Support Team,

I am writing to formally express my concerns and to file a complaint regarding the recent changes to the AerClub Qualification Period, specifically related to how these changes have adversely impacted my member benefits, contrary to the expectations set forth by the AerClub Terms and Conditions. My AerClub Membership Number is: x

As a loyal Concierge Tier member of AerClub, I have been adversely affected by the new standardised Qualification Period that commenced on April 1, 2024. This adjustment not only led to a reset of my Tier Credits but also impacted the accrual and potential benefits I could have expected under the previous system. The extension of my current Tier status and benefits until March 31, 2025, as communicated, does not compensate for the loss of opportunity to earn further benefits under the previously accrued credits.

Under the Consumer Rights Directive (2011/83/EU) as transposed into Irish law, particularly through the Consumer Protection Act 2007 and Sale of Goods and Supply of Services Act 1980, consumers are protected against unfair terms in a contract and changes to these terms which may cause a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

I believe the lack of adequate notice and the unilateral changes that affect my accrued benefits constitute an unfair practice. I kindly request again a review of my account adjustments made in light of this new Qualification Period and ask for a detailed explanation of why these changes were deemed necessary and how they align with the terms and conditions agreed upon at the time of my membership enrollment and renewal.

Furthermore, I seek reassurance that my feedback will be taken into consideration to prevent such disruptions in the future and request that appropriate adjustments be made to my account to truly reflect the loyalty and continued patronage I have shown towards Aer Lingus.

Please consider this email as an initiation of a formal dispute, and I would appreciate a response within the statutory timeframe of 14 business days. Should this matter not be resolved to my satisfaction, I may feel compelled to escalate this complaint to the Competition and Consumer Protection Commission (CCPC) for further investigation.

Thank you for your attention to this matter. I look forward to your prompt and positive response.

Kind regards,