FlyerTalk Forums - View Single Post - The Elms Hotel and Spa Excelsior Springs MO REVIEW MASTER THREAD
Old Apr 15, 2024 | 12:48 pm
  #15  
Matt4200
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Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
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Originally Posted by Markie
A friend stayed recently (he is a Globalist in his own right) and reported almost no Globalist recognition. At the weekend the lounge does not serve breakfast but as the lounge was open, he was refused breakfast for free in the restaurant.
In addition about $300 of extra charges had been made to his room so check your final bill VERY carefully.
Not sure what “refused breakfast” means. For Globalists you just have them charge it to your room then when you go to check out you ask them to remove it since you’re a Globalist. So I can’t really see where the refusal part could even come in. Maybe the restaurant was at capacity?

As for extra charges not sure how that could happen. Perhaps someone overheard their last name and room number then went to the spa providing that information?
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