Originally Posted by
drewguy
I think it would be reasonable to have some consistency . . . right now it's wildly inconsistent, from zero recognition to full recognition. IMO, United should:
(1) establish a decent internal tracking system to flag anyone who gets within range, and then flags their planned travel to at least *estimate* when they'll hit MM (if folks change plans last minute there can be some slack)
(2) a set "package" of treatment, such as, as mentioned, a note from pilot/crew, option for an announcement (easy to check with pax), a free beverage or snack, a coin, and, later, a plaque (this seems consistent).
(3) a follow-up that if you didn't get a coin they'll send you coin (or just include with plaque).
Based on my conversation with the supervisor at LAS, who hands out a special MM coin that looks like a casino chip, each station receives a list of MM crossovers for that day. It is up to the station to communicate with the flight crew and set up the celebration ceremony.
A passenger on my ORD-EWR flight this past weekend hit the milestone, and someone from ORD presented him a box of chocolate, taking the picture of the passenger with the chocolate, and the captain presented the MM coin. The FA also made a special mention during the welcome announcement - "We would like to extend a special welcome to MileagePlus members, including [name], a new million miler". Albeit, this whole thing was one flight too early, as he will cross over into MM on his next flight to DXB.