Originally Posted by
IhsanRaharjo
I had a booking last week in Amsterdam that had to be a no show, since I was rebooked to a flight one day later.
I just got an email thats seems to be from the Guest Relations Manager of the hotel, but the email comes from Medallia.com. Is this a legit email?
Yes. As a Google search will show, the company is a provider of management support to thousands of companies. Generally these emails are of survey/promotional nature.
Something like collecting a no-show fee should come from the actual hotel email address.