Originally Posted by
angel_yunjie
We have a stay coming up and I emailed to ask about late checkout. The person who responded implied the answer is no by saying
"The official check out is at 12:00pm due to our high occupancy during spring."
I just re-read the T&C to confirm that late checkout is a guaranteed Globalist benefit. Has anyone else experienced this? Any advice on how to navigate this? I.e. respond to the email to clarify vs wait until check-in and inquire again/speak with GM?
Andaz Amsterdam has always been fair and honest with late checkouts and upgrades and Globalist benefits (unlike other properties). Very likely that the agent didn’t read your email completely and missed that you were a Globalist. I would say no need to escalate this to anyone at this stage, you will 100% get late checkout once you’re onsite if you decide to use it. Never been an issue in the past.