So when I was ready to book my reservation, I made sure to read the T&C for their BRG. Looks like they've now added that you must submit the claim within 24 hours. I made sure to do so.

The first time I submitted, I submitted the checkout link, so the specialist asked me to resubmit the claim. It was still within 24 hrs, so I happily did so and the rate was still there. The next day, I got 3 emails in the span of 30 minutes. I got 1 email requesting screenshots. 3 minutes later, I got an email saying "We could not find the lower rate", and 20 minutes after that, I got an email saying "We will process this claim accordingly." I got all 3 emails back to back, without giving me even a chance to respond. I made sure to respond a couple hours later with screenshots as well as a video walkthrough of me demonstrating that the rate is indeed publicly available. I have received zero responses for 4 days now. I spoke to customer relations, who was lovely and said he would absolutely send a report up to management and gave me a case reference number, but I am very confident that I will not hear a response. I have re-submitted a third claim, with a note in the url simply asking the BRG team to respond to my emails.

All in all, I'm very annoyed. Why even have this promotion if you're planning on denying 99% of the claims submitted?