Originally Posted by
goodgirl
Malaysia Airlines do not offer to buy anything like fast track immigration afaik, and there is no business class immigration lane. This is a huge difference to the positive experience I described in my original post with AirAsia Fast Pass at KLIA 2 arrivals.
There is/should be/was a business-class line for immigration at KLIA1. Maybe it's not well indicated, or perhaps it was as clogged up as the other positions, but it should be one of two central desks, the other for mobility challenged passengers. Being central, it can attract hopefuls and tryers.
If you use KUL regularly, it might be an idea to register for the e-gates. The registration takes place at the immigration desks on the far right (as you face them on arrival): in theory it's a simple process, but it can present challenges......
But yes, MH has gone downhill. Staff, in general, appear demotivated.