Truly horrifying. I'd file a complaint with the U.S. DoT if that helps.
http://airconsumer.ost.dot.gov/problems.htm
There's also hints and tips for taking up the whole thing with small claims court. Might not be worth a palm tree but at least it's worth more than the $400 cash compensation given that BA didn't offer anything.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BA Loyal:
Stories like this make me wonder whether there is any future for BA.
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There appears to be with feirce blind loyalty at least on a little island nation.
[This message has been edited by terenz (edited Dec 01, 2003).]