My best advice is to contact Hotel Customer Service and file a formal complaint if the hotel did not resolve the issue to your satisfaction. Their email address is [email protected]. No promises on the outcome, however.

When I looked at your reservation, the rate plan id was DAYBREAK, which means that it was a day use rate reservation. The database will always generate a next day check-out date on these day use rates as you cannot search it for less than a single day.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

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