Originally Posted by
trustno1
I got the same email. I called the Conc line and was told that my tier points will zero out on 31 March 2025 and between now and then if I have 1051 tier points, I will get the new upgrade vouchers and companion ticket allocated to my account at that point. Then the same will happen from 1 April 2025 to 31 March 2026. The email from EI is confusing.
To add to the 'fun', here is my partner's communication - who went up from Platinum to Conc after the review. The email suggests she keeps concierge til 31 March 2026, whereas on her app it rightfully reflects what her tier expiry is 31 March 2025. Anyway, we have enough reasons to be sceptic about believing word-for-word how these email comms are phrased.
"We let you know a few weeks ago that we were changing the Qualification Period start date for all AerClub members to 1st April. As promised at that time, we have reviewed your account and based on your last twelve months flying with us, we're delighted to say you have been upgraded to Concierge Tier. That means you've now got a whole new suite of Tier benefits and perks to enjoy with your new Tier status.
To maintain your Concierge Tier beyond 31 March 2026 you will need to earn 1051 Tier Credits before the Qualification Period ending 31 March 2026."