Originally Posted by flying_geek

Stayed there this week and can only recommend to stay elsewhere. It is not fully clear which aspects are a lack of training and which are greed to nickel and dime a guest.

I had booked a corner room on points with a $65 co-pay (for the corner room) - and a regular room revenue room. I had booked the award room for 3 people (2 adults and one child) - was told a day before arrival that there would be a $100 charge for the 3rd person. I told them that on awards that should not apply. They didn't budge and then I pointed out I had two rooms for a total of 4 people. So they changed the reservation to two people each room. I was then assigned two regular club rooms (connected with a door) - when I pointed out that I paid extra for the larger room they said "but we upgraded the other room to make up for it" - I am LLT - I feel I would have gotten exactly that without $65 co-pay which I really think I should have been refunded.

Another thing that bothered me is that they charge for almost everything in the lounge - including sparkling water. Seriously?

I certainly would not stay there again