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Old Apr 12, 2024 | 12:20 am
  #126  
ElevatorEnthusiast
FlyerTalk Evangelist
500k
50 Countries Visited
100 Nights
5 Years on Site
 
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)
Posts: 10,029
Originally Posted by ElevatorEnthusiast
A Hilton that upgraded me to a suite???? Alert the media!!!!
I enjoyed the Conrad Manila more than I initially expected due to the obvious build quality challenges and wear and tear initially observed in my suite - if you ignore that, this property offers a good and comfortable experience convenient to the large Mall of Asia. Plus, a Hilton that actually upgrades an Aspire Diamond to a suite without prompting is a winner in my book! Here are my impressions:
  • Upgraded from a base Deluxe King cash booking to a One Bedroom Suite (City View) - this showed up the morning of arrival
  • The suite is a full suite with a large walk-in closet and overlooks one of the interior sections inside of the “S” shaped building
  • Build quality, furniture quality, wear and tear are definitely questionable with many surfaces feeling a bit cheap and overly worn, closet cabinet doors not closing, bathroom TV couldn’t be turned off
  • Cleanliness could be slightly improved with several stray hairs on the dressing desk chair and one of the hand towels
  • Bed was very comfortable - medium, slightly plush (plush by Asian standards) mattress, very fluffy and plush covers, plush pillows
  • Shower pressure (I used the wand) was strong and good, but temperature had some fluctuations
  • Automated blinds
  • TVs had YouTube app
  • Delivered mango white chocolate bar as welcome gift and super cute carabao / water buffalo at turndown
  • Towels had a fantastic smell from whatever detergent they used
  • Property is massive - long hallways with 4 elevator banks that all go to different sets of floors as property is not same height along its whole length
  • Staff was consistently friendly and helpful
  • Executive lounge check-in and check-out
  • Enjoyed guava juice and afternoon and evening desserts in the lounge - especially the chocolate coated butterscotch cake
  • I chose breakfast in the restaurant, which was very good - thorough service by name despite an initial missing cappuccino, very good cheesy omelet, good mini pancakes and French toast, brought a bacon wrapped sausage for being a Diamond
  • Very hesitant about late checkout - asked for 1 or 2, they said they might be able to confirm 1 the morning of departure - I didn’t bother

I wouldn’t have an issue returning.

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