Originally Posted by
ElevatorEnthusiast
A Hilton that upgraded me to a suite???? Alert the media!!!!
I enjoyed the Conrad Manila more than I initially expected due to the obvious build quality challenges and wear and tear initially observed in my suite - if you ignore that, this property offers a good and comfortable experience convenient to the large Mall of Asia. Plus, a Hilton that actually upgrades an Aspire Diamond to a suite without prompting is a winner in my book! Here are my impressions:
- Upgraded from a base Deluxe King cash booking to a One Bedroom Suite (City View) - this showed up the morning of arrival
- The suite is a full suite with a large walk-in closet and overlooks one of the interior sections inside of the “S” shaped building
- Build quality, furniture quality, wear and tear are definitely questionable with many surfaces feeling a bit cheap and overly worn, closet cabinet doors not closing, bathroom TV couldn’t be turned off
- Cleanliness could be slightly improved with several stray hairs on the dressing desk chair and one of the hand towels
- Bed was very comfortable - medium, slightly plush (plush by Asian standards) mattress, very fluffy and plush covers, plush pillows
- Shower pressure (I used the wand) was strong and good, but temperature had some fluctuations
- Automated blinds
- TVs had YouTube app
- Delivered mango white chocolate bar as welcome gift and super cute carabao / water buffalo at turndown
- Towels had a fantastic smell from whatever detergent they used
- Property is massive - long hallways with 4 elevator banks that all go to different sets of floors as property is not same height along its whole length
- Staff was consistently friendly and helpful
- Executive lounge check-in and check-out
- Enjoyed guava juice and afternoon and evening desserts in the lounge - especially the chocolate coated butterscotch cake
- I chose breakfast in the restaurant, which was very good - thorough service by name despite an initial missing cappuccino, very good cheesy omelet, good mini pancakes and French toast, brought a bacon wrapped sausage for being a Diamond
- Very hesitant about late checkout - asked for 1 or 2, they said they might be able to confirm 1 the morning of departure - I didn’t bother
I wouldn’t have an issue returning.
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