Originally Posted by
SamirD
You know, I wonder between discounts for frequent users, discount club, special promotions--which method really does retain customers? Or does any of this matter any more and it's just about the cheapest price? In parking here there seems to be a difference in the product so there's that as a differentiator, but on other 'similar services' like flights, I wonder which method 'hooks' the customer the most?
For me, once upon a time (and a long time ago), it was about reliable and convenient pick-up service and a fair enough price with various discounts, and frequent parker program. And for me, once upon a time (and a long time ago), it was Park'n'Fly. Fill a punchcard, get a free week. Regular shuttles, and they'd pull right up to your car, whether coming or going. I abhorred places where I had to leave my keys. (I once returned to a car with CDs strewn about and a radio station I never listened to on full blast when returning to my car.)
I got "unhooked" when I not only moved closer to SFO (still in the East Bay) but with other transport services available, from public transit to affordable rideshare, and previously at times, a shared van service - given my location, I was frequently the last or second to last pickup on the way to SFO, and the first or second dropoff on the way home.