Well, now it was my turn ... not being able to log in. It seems that this issue happens from time to time as I can tell from others that have posted comments. I updated my name on my Iberia account to match my legal document. First, the system does not allow you to make this change oneself so you have to go through Iberia for help on this. I called and they told me to email Iberia. I emailed (received a reference number) and then a couple of days later I receive an email that my information was update...but it was not I replied to the "not resolved" link which gave me another reference number. This went back and forth with some calls in between to their Customer Service for them to "escalate" the matter. I even downloaded the recommended browsers. I was panicking after reading from all the other people online that have experienced similar issues. Well, about almost a month later the problem is resolved. Yeah!

IBERIA if any of your people read these posts ...my suggestions are:
-IT techs needs to be shown all possible ways of correcting the "I cannot log into the Iberia system". It seems that you just have to pray that you eventually will get the IT tech that knows how to resolve this issue.
-You need a better system with your reference numbers. The issue should remain with the same reference number until resolved. I had 13 reference numbers before it was resolved. The link for "the issue not resolved" should include the original reference number. I think with so many reference number IT tech may not be sure if it was resolve or not. Too confusing.
-I think your Customer Service Department should focus on trips calls and not IT website issues. It is sad the customer issues have to be "escalated" through a phone call to the Customer Service Department in the first place. The customer at the end is your bread and butter. Iberia ... there are many airline companies out there. Don't snooze on this issue. As technology is advancing... you need to get your game on and get these "I cannot log in" issues down to 24 hours.

Buena Suerte