Originally Posted by
D582
Sadly this is a HUCA scenario. They can easily exchange the ticket but what you have booked right now will likely need to be fully cancelled and then rebooked. Even dropping just the YUL-YYZ segment (if the system allows it, it may not) will still require repricing and change fee.
This was HUCA Agent #3. The first two did not understand what I was even talking about.