Originally Posted by
DJ_Iceman
Okay, I'll be the spurious data point again. This doesn't sound that bad to me. Granted I'm a frequent traveler, so the one or two times a year I need help from the front desk I really do need help from the front desk. But I have to imagine that 99% of the calls they receive could be quickly, efficiently, and correctly handled by a bot. If this frees up the front desk staff to only handle the corner cases the bot can't, then it seems like a winner for everyone involved.
When this comes to fruition, it'll be a big win for the franchisee owners. Sure, they'll bear some part of the upfront start up and implementation costs, but in the long run, it'll be a slam dunk as they will be able to shed a ton of labor across their portfolios.
It'll be a huge loser for the employees who will have their jobs eliminated. Desk staff will be freed up alright, as in freed up forever.
Need help with an actual desk related issue? Instead of calling or stopping by, it'll be messaging via the app and waiting ?? for a response as the singular person working a, as an example, 3-11 shift will be a roving float with an iPad that is primarily expected to clean public areas/do laundry/handlle maintenance calls/clean rooms while by the way, having some desk knowledge.