Okay, I'll be the spurious data point again. This doesn't sound that bad to me. Granted I'm a frequent traveler, so the one or two times a year I need help from the front desk I really do need help from the front desk. But I have to imagine that 99% of the calls they receive could be quickly, efficiently, and correctly handled by a bot. If this frees up the front desk staff to only handle the corner cases the bot can't, then it seems like a winner for everyone involved.