Originally Posted by
MCO Flyer
The pillars that were tested out honestly made things worse. First of all at many gates, there wasn’t enough room for them and seats had to be taken out of hold rooms to make room. Second, they actively encouraged gate lice by encouraging people to line up ahead of time and crowded the gate area worse.
I disagree. At DCA, ATL and LAX they were a huge help. I don’t care if people line up early, as long as they pick the correct pillar. Gate agents were good and boarding one pillar at a time. People seem to figure this out at Southwest.