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Thread: Checking in for non-english speaker, any advice next time?
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Old Apr 9, 2024 | 5:43 am
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deeruck
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Originally Posted by chuckisduck
The agent said that only she can answer and it has to be in English.
That can't possibly be a policy. What if the passenger is deaf or cannot speak? Anyway, a recent (March 2024) news article on the topic: TSA at Philadelphia International Airport unveils hand-held language translators:

The Transportation Security Administration at Philadelphia International Airport is launching a new tool that will improve the experience of travelers who do not speak English.

TSA officers now have a hand-held device that translates a message into the selected language.

TSA spokesperson Lisa Farbstein says messages will also appear on a screen for travelers to read if they are deaf or have a hard time hearing.

"There is a library of 83 languages that this can be used in. I think that's important too - we're not just picking common language," Farbstein said.
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