SK AAR

Your views are not in line with the recent court ruling from the Danish High Court, matter BS 4936/2023 of 17 January 2024 where claims for refund of Ryanair tickets (tickets cancelled due to Covid-19) purchased on Kiwi.com, were dismissed for the flights outside Denmark. Pax had purchased tickets on Kiwi.com from CPH to Faro (via CRL/Brussels) and return FAO-CPH via STN. All flights operated by FR. FR refused the refund and court proceedings were commenced for all 4 flights in Denmark. The High Court ruled that as Kiwi was not an authorized agent of FR and with no cooperation agreement with FR, pax had purchased 4 individual/separate FR tickets and consequently there was no venue in Denmark for CRL-FAO and the FAO-STN tickets. The High Court considered various ECJ judgments without finding any convincing arguments to reject the fact that these were sold by FR as separate tickets. The court found that no ticket had been issued as it appeared from the Kiwi reservation/receipt that there were 4 different reservation numbers and that pax would have to collect checked luggage at CRL and STN for recheck + boarding pass for the subsequent flights had not been issued at CPH or FAO.

I would expect the courts of other countries to follow this logic and sensible approach when Kiwi has no authorisation to sell these tickets as through/combined tickets.