Originally Posted by
Sam_AE
I have Aeroplan 35K status in 2024 which I earned on my own (ie flew and spent the required SQDs) in 2023. I decided to cancel my Chase AP card when the AF posted a few days ago. Now that the Chase card has been removed from my Aeroplan profile, it now looks like they've removed my status entirely (?) I'm now down to a basic member? I'm assuming this is some kind of glitch? Going to call AP to see what they have to say but figured I'd see if anyone else had this issue?
I was able to connect with a knowledgable person at Aeroplan. She escalated this issue to her help desk -- who, in turn, sent an 'urgent' request to their elite/status department. They can see in my account that I actually earned the 35K status on my own (without any assistance from the Chase card), the help desk indicated that I'm the 3rd person that he's seen with this issue come up. Apparently, the system is programmed to remove all status when the Chase AP card is cancelled -- human intervention is then required to validate actual status. There is no ETA on when the elite team will get to my request.....