New approach..when checking in online be given the option of choosing a remedy should particular service items fail

avios
money back
voucher
free upgrades
picture with Captain or First Officer while seated in the cockpit as a momento
option of sleeping in the crew quarters ...that would be fun

instead of filling out the Ipad with service compensation on board when one has no choices and ensuring that the seat works to begin with...we are letting BA dictate how it conducts business.

wished to add..flying 90% of the time in economy but having had good experiences in WT+ and CW, I have lowered expectations as noted before with my basic needs being satisfied. Often the lounge experience tempers any disappointment as having been showered and fed and watered goes a long ways towards being a satisfied customer flying at the back of the plane. BUT paying for the premium experience and not receiving it...different story. BA wants to be a premium carrier...needs to perform like one. These comments reflect my sympathy for the OP.