Originally Posted by
The Road Goes On Forever
While I can't say that I've seen it, it's not surprising. Most calls/visits to the front desk are for information that is already easily available to the guest, but they don't want to search so they call instead.
If the AI actually worked I'd say it's the way to go, but I. This case I wanted to know the hours of the pool and I got told all about how great the pool was, where it was located, how it was heated, everything but what I wanted to know. Only after listening to the whole message three times was I able to prompt it to let me talk to a person.