AI instead of front desk
I'm at the Marriott Riverwalk in San Antonio right now. And when you call from your room to try to get any guest assistance, your call doesn't get connected to a human but rather an AI attempts to address your need. Only after you listen to its nonsense, can you attempt to request help by an actual person. In recognition of my status as ambassador they transfer me to the 'priority line' for faster assistance.
Anyone ever see anything like this?