Mr. Cheeto (DM) had a delay today in Europe and will miss his connection home this evening. Diamond line once again was stellar in getting him booked on the earliest flight home tomorrow. The agent told him to see a red coat once he lands to get a hotel voucher. From my experience, we haven't had much luck with this, standing in long lines only to be told no hotels are available, even at the sky club where we were told the app manages it. I booked him a hotel at the airport. I know, first world problems, and I don't expect full compensation, but truly what is the best method to get at least partial remuneration?