Originally Posted by
Doppy
Recent 7.5 hour delay where the GA only provided vouchers if you knew to ask for them, no proactive notice to pax. These were printed vouchers as well. Not clear if this was a cost saving measure or what.
Delay caused by united or something else (weather/ATC/...)???
United knows their IT system sucks (or unable to train gate agent to do things properly.... Or deliberately asking gate agent not to be proactive). So they just say you should have known to ask yourself and dot is fine because it's buried in their customer commitment plan that no one reads
https://www.united.com/en/us/fly/cus...ommitment.html.
For cancellations or delays within our control, like mechanical issues, that result in your waiting for more than three hours, we’ll give you a digital or printed meal voucher. This voucher can be used for the reasonable cost of a meal at airport food vendors. If you don’t automatically get one, just ask us.