Originally Posted by
Jaenks
Spot on speech from OP. There is a specific procedure to handle priority tagged luggages, all baggage handlers are obliged to follow it. Presuming that "important" means pax with "priority" luggage tags. Other issue is their baggage handling. During the last year, the baggage handlers succeded to break my luggage two times. The second time were LH flights with connection in MUC and FRA to overseas, the bag had HON tag(as F pax) on it. Someone made a hole to that luggage bag in one of those airports. Unfortunately I did not noticed it at the airport and therefore did not placed a claim afterwards. Fortunately the bag was still under the warranty and the official brand repair store fixed it.
On one occasion some years back at FRA, i was sitting in the plane at 3F & could see the baggage handlers pick bags off the truck & put them on the moving ramp up to the plane, i watched as one of the baggage handlers picked up my bag with HON tag & HON label & throw it on the ground causing one of the wheels to come off & other damage, i pressed the call button & informed the Purser, She went to the cockpit & came back to tell me it had also been witnessed by the Co Pilot. Lufthansa subsequently paid for a new suitcase. There are rogue employees in any large organisation, sadly….