This has been going on for me for 10 days. I needed to convert C1 (Venture X) points to Aeroplan for an immediate redemption. Nope. Now there is a 30% transfer bonus to Virgin - which I use a lot. Still can't do it. Stuck in the two-factor authentication loop - or am I? As soon as I click Convert Points - on my laptop using two browsers, VPN om and off, and iPhone - same parameters - I do get asked to verify the phone, and it can never find me - just like others on this thread. In actuality, I am not part of the 2 factor authentication, it logs me out as soon as I click Convert Rewards. Yes, I am on the screen asking me to enter my number, but I'm logged out - it doesn't matter what I enter there.

My phone IS through T-Mobile - but seems unlikely that actually matters here - as it logs me in just fine using that exact number as the authenticator.

Three calls to Capital One have yielded a Monty-Pythonesque endless loop of transfers to the wrong departments before getting transferred back to the original customer service folks - who transfer me once again. Yesterday, I went through this process for an hour and 3 minutes. The Customer Service Supervisor AND the Rewards Dept do not even know that transferring points is an option, or even understand the concept. I asked "Are you aware that transferring points to an airline or hotel partner is an option Capital One offers? The reply was "I am not aware of that - what's the name of the airline?" BOAC, TWA, Northwest Orient - whatever.

They eventually put in a tech ticket - but then told it takes 10-12 business days for a response. See ya' later 30% Virgin Red transfer bonus promo... Of course, the supervisor did tell me not to worry, because the "Digital Team" can do the transfer manually. You can figure out the ending of this story. Twice.

Anyway, is anyone else still experiencing this failure? Damn, a premium card, with a premium annual fee, deserves some measure of premium service. Or at least someone who can give a single straight answer.