FlyerTalk Evangelist and Ambassador: The British Airways Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,194
Have you tried contacting Accor customer service (assuming you booked direct) and asked what happened? Hotels can’t just randomly and unilaterally cancel confirmed bookings so you have a right to ask on what grounds they have.