Originally Posted by
KRSW
Name and shame the property... Any good hotelier would have at least refunded a portion of the stay or some equivalent compensation, either points, F&B credit, or both.
I just stayed at a Springhill where the soap dispenser fell off the wall in the middle of the night waking me up with quite a scare. A full bottle of bodywash makes a heck of a noise hitting the tub at 4am. The hotel couldn't do enough for us to make it right, including trying to throw points at us, but I politely declined. It disrupted my sleep by a whole 15 minutes as I looked around for the source of the noise and I (fortunately) fell back asleep easily and had a great sleep otherwise.
Re coffee, I travel with this:
https://www.amazon.com/gp/product/B0BJ5Z8MJM and a heater. Life's too short for bad coffee.
Re: the pour over coffee equipment. Nice!
Thumbs up to the Springhill for bending over backwards even if the disruption to you was minimal.
I emailed our recent hotel this morning after obtaining the email address from the account I was directed to PM. So far no response.
I had a significant internet harassment situation happen years ago, and don't care to repeat that. All I'm looking for is for them to acknowledge that they didn't provide what we paid them for, and to offer something that will make it right. To say it felt like gaslighting for them to want me to believe that their gratitude was a very generous gesture is an understatement. I shouldn't have been made to feel like I was expecting too much for being grossed out at the thought of spending the night in dirty sheets, etc.