Originally Posted by
Kacee
"Thank you so much for your kindness, but I'd like something more tangible considering that we paid full price for a room that had not been cleaned. I'd like to speak with your manager right now."
Had time permitted me to do this, I would have.
As you can probably imagine, as soon as I realized the hair in the shower and on the towels wasn't just my husband's, etc., I scrapped my own plan to shower and just packed up and headed on out for the day because... yuck.
I can't stress enough how much we like the hotel. It's always been fantastic. But for them to have acted like it was no big deal that we spent the night in a soiled room and to think that we should've felt 'made whole' by their gratitude was really disappointing.