Have had an issue with KLM now claiming expenses for some replacement clothes and toiletries for my wife and myself. Our luggage did not make the connection in AMS (on March 1st) and was delayed by over 24 hours arriving at our hotel in Buenos Aires. We've been travelling in South America for the last few weeks and arrived home on March 27th. I submitted the claim on March 29th and now KLM is saying that I missed the 21 day deadline for the claim and that they will not pay anything. Has anyone had any experience with this and whether it is possible to have them review it further?