Originally Posted by NetJets Germany

I sincerely hope you don't work in customer service, although I have had agents arguing like this before, who simply regurgitate what is written without thinking about the logic behind it all? If I book and fly in business class and the journey credits as economy class, there is clearly a miss-match somewhere. At the very least one could expect Qantas to write an explanatory note somewhere, rather than sticking with the very confusing current earnings table.