FlyerTalk Forums - View Single Post - Compensation for problem at a Sheraton?
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Old Apr 1, 2024 | 9:21 pm
  #16  
Antonio8069
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15 Years on Site
 
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,738
another suggestion

Originally Posted by applesauce
Way too many irrelevant details.

To summarize:
You booked a room for one night. The hotel mistakenly gave you a room that hadn't been cleaned and that shouldn't happen. But you didn't go to the room right away. You and your partner had asynchronous schedules and didn't realize the soiled room was not of your own doing. Inappropriately, you used dirty cups to fill the coffee pot (only complaining that it wasn't your own dirty cups?) All the more reason to *never* use those nasty pots as they don't and really can't get sanitized.

Response:
If you had complained right away, as you should have, you'd maybe get a small room upgrade for the trouble. After the fact, it's awful but not worth compensation. Maybe they'd throw you 5k points.
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I for one think the details matter i.e. regular client, serving your community.
The key is who to contact? I would start with the duty manager, followed by GM.
Who to contact? Start with the thread for the property.
IMO, your opening position is complimentary night. Points is your backup.
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