hey mate. Now I am back at home and can write comfortably from my laptop. Whatmatters is when did you arrived at destination. Depending on the distance and time you will be eligible for different amounts ranging form 250 to 600.

• Short distance (up to 1500km): departure delayed over 2 hours, or flight cancelled – free drinks and food, and 2 telephone calls, emails or faxes
• Medium distance (between 1500 and 3500km): departure delayed over 3 hours, or flight cancelled – free drinks and food, and 2 telephone calls, emails or faxes
• Long-haul (over 3500km): departure delayed over 4 hours, or flight cancelled – free drinks and food, and 2 telephone calls, emails or faxes

This is fixed and there is no way the airline can avoid it. As said, this usually works like this.
YOu complain to the airline, they won't answer, you complain again, they remain silent. TIme goes by and then you got enough proofs to f¨¨k them in the court because they forced you to go sue them despite your claim is reasonable and entitled as stated by 261/2004 EU regulation. I was checking how can you do it being UK based, but the legal stuff changes a little bit depending on compensation amount requested, the institution in charge of it, etc..The spanish institution in charge f that (AESA) can only claim a compensation for the flight delay, not the rest (baggage delay). So my advice, is to just complain to ITA requesting the flight delays + bag.. don't mention anything like EU regulation or threat them with a lawsuit. You will try just to appear the average Joe without much clue and they won't expect you to sue them. Let's send them one more email if you already complained in the past, wait 1 month. Then, if they still remain silent, go ahead with court. As said, the flight delay compensation is fixed, there is no deal.. As they force you to go to court, aware of the fact that most people is scared about getting involved in a lawsuit, judge will make them pay all court costs (your lawyer fee too).

I will sue them for 2 delays (24 hours from Madrid to Vietnam, and 7 hours back home again, over 3500km),delays of my bags (1 week the first, 3 weeks the second), a bag damaged, lunch expenses (they just paid me a diner, breakfast and hotel). They ruined my holidays but that won't be cheap for them.