Yeah - I do get that. There are just eight board members and I was working our check-in desk wearing a board of directors shirt and nametag. She had come to the desk to make sure everything was running smoothly and to see if we needed anything further. I had already been communicating with her about an issue related to our dedicated wireless internet password. I told her that the convention itself was running smoothly, but that personally I had an issue with my room and wondered if something might be done for me, and proceeded to explain what happened.

I did tell our board POC and he was negatively surprised at the lack of responsiveness. I did book/pay through our group, so payment for my room was from them. As an organization, we're actually very happy with all that they offer and with their service. I feel like I need to reach out asap, but our POC is tied up on a business trip and we won't meet for several weeks. I'll probably let him know my intent and unless he wants to go another route I'll just copy him as I correspond with them.

Again, many thanks for the suggested request for a remedy. I completely expected that they would be very apologetic and offer to comp the room completely, or at least knock half off the price. It was the lame response that got me fired up. lol