Thanks much to those of you with some guidance. It's much appreciated!

I was really surprised that - given the many thousands of dollars in revenue our conference was generating for them and that I was clearly a board member because of the station I was running and the identifying shirt that I was wearing - that they weren't crazy responsive to make it right. Not because I'm personally 'all that'... just because I should've been identifiable as a decision-maker who could decide the hotel wasn't our best choice for our conference anymore.

Mistakes happen and I realize they were in quick-turnaround-mode from a prior conference. But at the end of the day, I paid the full rate for a clean room with clean towels, etc., and instead ended up feeling pretty grossed out by my experience in their hotel room, and annoyed that the words, "We're so sorry!" didn't even come out of their mouths. "What we can offer you is our sincerest gratitude for the feedback" wasn't what I expected.

I'll research how many points = a free room night and request that amount.

Thanks again!