Originally Posted by
iahphx
BTW, it could be completely random, but lately, I seem to be getting better agents on the chat line. I summarize my problem and request a specific solution that I have reseached. They've now been better at "reading comprehension." My biggest problem -- other than getting the chat function to queue me up to actually chat with an agent -- is wait time. The wait seems to average about 15 minutes, so I move on to something else. I'd love there to be some online tool that would chime when somebody starts responding to the chat request: can you make your computer speak their responses or something?
I even started a thrad a few months back about better chat helpfulness.
The wait time originally was awful, but it's been pretty fast (like <2--3 mins) lately. I just put that webpage on one of my 4 monitors, and the motion catches my eye when they show up. A beep would be nice though.