With all respect, did you read my post?
Nobody demanded anything.
And just out of curiosity, if a paying pax does demand something, does that then justify ground staff lying to them in response?
That seems to be what you are implying. I guess everyone is entitled to an opinion
the "lying" is just to tell you "don't bother us now, nothing we can do for you at the moment". In your case, a straight "No, go away" will serve you better, I guess.