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Old Apr 1, 2024 | 5:57 am
  #6  
cyborg
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Originally Posted by AncientSquash
Does anyone know what rights apply to a small change to the scheduled time of landing?

I just received an automated 'Changes to your flight' email from SQ with an accept button owing to a change to the scheduled landing time (landing 25 minutes earlier) and wondering whether this would allow me to obtain a refund of my miles as the flights are an award booking (booked during the 30% off global sale in October last year) and so are usually strictly non refundable and non changeable.

I don't see the option to request a refund or change the dates in the app so grateful for any thoughts before I call SQ and make my request.

The email states:
Dear Sir/Madam,We regret to inform you that there have been changes to your flight SQxxx, departing on xx xx 2024. If you would like to opt for other flights, you may contact Singapore Airlines.To accept our proposed changes, please click on the 'Accept' button below. The acceptance will apply to all the passengers in your booking.

There is an accept button within the email.
Have you logged into the SQ website and used the manage bookings function? You might find the options there below the accept button. Otherwise you would likely have to call. I received the same email a month ago and went to the website a couple of days ago to make the changes after doing some research into the options provided.

Cheers,

-Cyborg
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