Originally Posted by
Stripe
The point is that, due perhaps to an early arrival from your first flight or a delay, you're trying to get on a connecting flight that is technically under MCT. The app will never offer you the chance to put yourself on the list. Only an airport agent can. That was the OP's situation and it had to have been maddening to be forced to sit for another two hours when seats were available on a flight right in front of him. I wonder if this was simply a training issue with the GSO agent who probably sees a connecting pax about once a year if that.
I don't think agents can do this anymore, if I'm understanding the new policy correctly.