Sorry my number is full 5 posts so I'm switching to a new number to reply to all your questions, thanks for your help!
1. my ticket was IAH-NRT-BKK roundtrip with ANA affiliation, I chose it from google flight then jumped to the UA website to buy it, I didn't see any RULE, so far I don't know what kind of ticket it was, I only saw it was economy K, which I think is NON-REFUNDABLE.
2. i can see the FFC in my wallet, however when i booked the ticket on the website for the final payment, i chose FFC and the balance in there is 0, all 0.
3. WineCountryUA gave me the url I looked at and it felt like it was this Asian ticket he was talking about.
So what exactly is my situation? I'm confused.
Originally Posted by
WineCountryUA
On your original purchase receipt there is a section labeled fare rules, it might look like
What does your's show?
shows:
Fare Rules Additional charges may apply for changes in addition to any fare rules listed.
NONREF/0VALU/NOCHG
Cancel reservations before the scheduled departure time or TICKET HAS NO VALUE.
It's so hard for me, a first time UA ticket booker, to figure out all the jargon, and I swear I didn't see any warning windows. I probably guessed it was a non-refundable ticket so I assumed it wasn't going to be refunded to my orginal credit card, so I took it with a grain of salt and tried to see if I could get it refunded as an FFC since I've heard of FFCs and travel banks and stuff like that from friends before. However 2 customer reps told me yes, so of course I canceled my ticket.
I feel so wronged. 1. I didn't even pay attention to the small print in the email, 2. I asked 2 customer service reps and double-checked with them. I really want to cry now, if they told me to cancel my ticket, I would not have canceled and booked another trip, isn't that cheating me?
Originally Posted by
WineCountryUA
On your original purchase receipt there is a section labeled fare rules, it might look like
What does your's show?
yes it shows：
Fare Rules Additional charges may apply for changes in addition to any fare rules listed.
NONREF/0VALU/NOCHG
Cancel reservations before the scheduled departure time or TICKET HAS NO VALUE.
I feel so wronged. 1. I didn't even pay attention to the small print in the email, 2. I asked 2 customer service reps and double-checked with them. I really want to cry now, if they told me to cancel my ticket, I would not have canceled and booked another trip, isn't that cheating me?
If I don't see the little RULE line, can 2 customer service reps not see it too?
Originally Posted by
WineCountryUA
On your original purchase receipt there is a section labeled fare rules, it might look like
What does your's show?
Sorry, replies keep getting moderated. It shows like yours. Is there any good way to resolve this situation? I feel like I've been lied to, can they just say they'll give me a refund and not be responsible for it without looking at the refund rule?