Originally Posted by
teddy24k
The first representative told me I could get a refund and receive a Future Flight Credit valid for one year. I mentioned that my tickets seemed to be non-refundable and asked if I could still get a Future Flight Credit. He assured me that I could, so I thanked him and told him I would discuss it with my family before making a decision and ended the chat.
I think you're conflating two terms here and confusing yourself (and possibly the United agents also). United provides Future Flight Credit for nonrefundable, changeable tickets. A refund would not involve Future Flight Credit -- a refund would go back to your original form of payment.
A Future Flight Credit is not a refund.
Originally Posted by
teddy24k
After discussing with my family, we decided to proceed with the refund. So, I contacted the second online customer service representative and informed them about what the previous representative had said regarding the refund and Future Flight Credit. They confirmed that it was correct and assured me that I could receive a full amount of $2075.20 as Future Flight Credit. I then asked them to proceed with the refund.
Assuming that you haven't flown any segments of your flight, and you did not purchase a non-changeable fare, this is mostly true. One caveat that they might not have mentioned is that the flight credit stays with the original travelers. So, while you can use $2075.20, it's going to be split between the original travelers.
Originally Posted by
teddy24k
Since I needed to modify my itinerary, I planned to use this Future Flight Credit to purchase tickets for three domestic flights. However, when I attempted to do so, I encountered an issue – it showed that I hadn't received the Future Flight Credit. So, I contacted the third online customer service representative, who informed me that my tickets were not eligible for Future Flight Credit. I was utterly bewildered!
Any restrictions on changes should have been indicated on your original receipt.
Originally Posted by
teddy24k
Therefore, please tell me, what should I do now? I cannot bear the agony of losing $2000 just because they misled me! Below are screenshots of the conversations with the first and second representatives.
Future flight credit will be linked to your original confirmation code. Even if you're not able to find it, an agent will.