So, I needed to cancel a flight and went to:

https://flyfrontier.custhelp.com/app/refund_request

...to get a refund. I wanted a refund this time because I am starting to acquire too many credits with Frontier, and this ticket for 2 was a total of $220.

The link to the refund form does not work anymore.

So, I initiated a 'chat' session. The bot was happy to 'cancel' my flight, but it gave no indication whether I would get credit or a refund. So, I typed 'agent' a dozen times.

Agent comes on the chat, I say 'cancel and refund'. He says I can only get a credit. I say 'It has The Works'. He goes away for 10 minutes and then says 'OK'. Then takes another 20 minutes to actually get it done.

It is all just so difficult to deal with them about anything.