Originally Posted by
chris63
LH are at fault here, where is the training ? It is a First Class arrival service, the clue is in the name
F pax ought to be given the choice / options, Lounge nearest gate ? FCT for its different benefits etc
Yes, training is the key there. LH seems to struggle to get up to speed after the pandemic and good staff is increasingly hard to find (particularly when they need to speak at least good German and English, security clearance for an airport etc.). But they still have to try.