Originally Posted by
BRITINJAPAN4
Dosent the technical team constantly monitor the site to find these problems themselves , or get alerted by a lurker in forums like this ? Or do you expect your customers to do the leg work ?
Hahaha
You get to deal with emails from them for weeks answering the same questions over and over, along with "can you try this" and "can you give us tons of tracing feedback" Then nothing for a month. Then a "is it fixed yet" email...